Letter Charms

Our collections are handmade by family-run workshops and artisans in Italy and Turkey. Each piece is unique.

We only make our jewellery in small batches and encourage our customers to only purchase what sparks joy, as to avoid unnecessary returns. Nothing we make is mass produced.

Our jewellery and products are designed in-house at Soru HQ, based on a quiet leafy street in Solihull, UK.

We use natural gemstones and baroque pearls which may contain internal inclusions, irregular edges, uneven surfaces and variations in the colours. No two gems are the same, adding to the beauty and uniqueness of each individual gem.

If you wish to exchange your item for a different shape or colour, please get in touch at customercare@sorujewellery.com. Any return postage costs would be subject to charge. Item availability for exchange will depend on the stock we have remaining.

Silver / 18ct Gold / Rose Gold Vermeil

Use a soft lint free cloth to keep your jewellery looking shiny and tarnish-free.

Store your Soru purchases in a dark, cool and dry place within the box provided. This will reduce tarnishing, scratching and tangling.

When transporting your jewellery, ensure it is kept within a box so no external pressures is accidentally applied that could bend the metal.

Remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact.

Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes, cosmetics and chemicals will cause discolouration.

Gemstones

Gemstones should never be worn around hot water, harsh chemicals or cleaners.

You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.

Read more here.