Question 1

Are your clothes Flame-Resistant?

Accepted Answer

We offer a range of products to suit your needs:

Flame-Resistant (FR) Clothing: Designed to provide an extra layer of safety, our flame-resistant garments are ideal for high-risk environments, offering reliable protection against fire hazards.
Non-Flame-Resistant Clothing: We also provide non-FR options for general use where flame resistance is not required.

Whether you're seeking safety gear or standard apparel, we have you covered!

Question 2

How durable are your clothes against sparks or heat?

Accepted Answer

Our clothing is designed to resist sparks and heat under light welding conditions. For heavy welding, ensure the materials meet the required protection level, as indicated by an arc rating of 11 CAL/CM².

Question 3

How fast can you ship?

Accepted Answer

Delivery timelines exclude weekends and holidays:

Within the U.S.: 9–11 business days
International: 3–4 weeks

Question 4

Classic Western Work Shirt (Non-FR)

Accepted Answer

Wash in cold water and hang dry. Improper laundering may cause the shirt to shrink.

Question 5

What makes our brand different from other welding apparel companies?

Accepted Answer

Our founder, a seasoned welder, identified several unmet needs in welding gear. Our mission is to deliver the highest level of safety and quality in protective clothing for welders.

Question 6

Quick Draw Jeans

Accepted Answer

Question 7

What are New Customer Accounts?

Accepted Answer

Introducing New Customer Accounts: Built to Make Life Easier

At Western Welder Outfitting, we know you work hard, so we’ve made managing your account simpler. Our New Customer Accounts system is designed for ease of use, faster checkouts, and enhanced security. No more remembering passwords—just secure, streamlined access to your WWO account.

Key Benefits:

Passwordless Login: Get a secure, one-time code sent to your email for instant access.
Quick Reorders: Easily reorder your favorite gear in just a few clicks.
Self-Serve Returns: Initiate returns directly from your account, hassle-free.
Secure Payment Storage: Save payment methods for faster future checkouts.
B2B Features: For our wholesale customers, you can now manage orders and returns seamlessly.

Question 8

Refund Policy & how it works

Accepted Answer

Refund Policy Summary:

30-Day Window: Refunds and replacements are available within 30 days.
Priority Options: Store credit + bonus or item exchanges come first.
Shipping Issues? We’ll reship or offer store credit for lost items.

Need help? Reach out to support@westernwelderoutfitting.com.

Western Welder Outfitting Refund Policy

Q: Are your clothes Flame-Resistant?

We offer a range of products to suit your needs: Flame-Resistant (FR) Clothing : Designed to provide an extra layer of safety, our flame-resistant garments are ideal for high-risk environments, offering reliable protection against fire hazards. Non-Flame-Resistant Clothing : We also provide non-FR options for general use where flame resistance is not required. Whether you're seeking safety gear or standard apparel, we have you covered!

Q: How fast can you ship?

Delivery timelines exclude weekends and holidays: Within the U.S.: 9–11 business days International: 3–4 weeks

We’ve Got Your Back.

At Western Welder Outfitting, we stand by our gear and are committed to ensuring your satisfaction. If something isn’t right, we’ll work with you to make it better—because tough gear deserves tough support.

Refund Eligibility

Here’s what you need to know:

Timeframe
- Refund requests must be initiated within 30 days of the original purchase date.
Condition of Items
- Items must be:
  - Unused
  - In their original condition
  - Tags and packaging intact (unless the item is defective or damaged).
Exclusions
- Final sale or clearance items are non-refundable unless defective.

How to Request a Refund

Follow these steps:

Contact Us
1. Email us at support@westernwelderoutfitting.com.
2. Include:
  1. Your order number
  2. The reason for your refund request
  3. Photos of the item.

Refund Process

Here’s how it works:

We Verify Your Request
- Our team will review your refund request, including any photos provided for defective items.
We Offer You Alternatives
- To keep you geared up, we prioritize:
  - Store Credit: Equal to the purchase value, plus a bonus (e.g., 10%) as a thank-you.
  - Exchanges: Replace your item with an alternative or similar product.
Refunds
- If store credit or exchange isn’t accepted, we’ll process a refund to your original payment method.

Refund Timing:

Refunds typically take 5-7 business days to appear, depending on your bank.
Shipping costs are non-refundable unless we made an error (e.g., incorrect or damaged items).

Damaged or Defective Items

We’re proud of our gear’s durability, but defects can happen. Here’s what to do:

Submit a Claim
- Email us at support@westernwelderoutfitting.com within 30 days of delivery.
- Include:
  - Clear photos of the defect
  - For shirts, include a photo of the waist tag.
Resolution Options
- We’ll offer you:
  - A replacement item
  - Store credit
  - A refund, if necessary

Good to Know: You don’t need to return defective items. Once verified, we’ll process your resolution hassle-free.

Shipping Issues and Lost Packages

Lost Packages

If tracking shows “LABEL CREATED” for 15+ days or your package is missing:
- Contact us.
- We’ll replace your order for free or provide store credit.

Delivered but Not Found

If your package is marked “delivered” but you haven’t received it:

Check with neighbors, building managers, or the courier.
If unresolved, reach out to us at support@westernwelderoutfitting.com.

We’ll work with you to resolve the issue with a replacement or store credit where applicable.

Fire-Retardant Gear Special Policy

Our fire-retardant gear is built tough, but heavy use can take its toll:

Excessive Wear Within 30 Days
- If your fire-retardant gear shows excessive wear within 30 days, send us photos, and we’ll replace it for free.
Wear After 30 Days (But Before 60 Days)
- Due to the nature of welding work, wear and tear is expected.
- If the item wears out after 30 days but within 60 days, we’ll provide a 20% discount for your next purchase as a thank-you for your hard work.

Our Commitment

We know how tough the job can be, and we’re here to make it easier. If something doesn’t meet your expectations, we’ll work with you to make it right—because that’s what gear that’s got your back means.

Need Help?

For any refund, return, or shipping questions, reach out:

Email: support@westernwelderoutfitting.com

We’re here to help!

Question 9

Store Credit

Accepted Answer

What Are Store Credits?

Store credits are applied for replacements or as a gesture of goodwill. Once added to your account, these credits are ready for you to use on our website at checkout.

⚠️ Please note: Store credits can only be used on our website, not on ShopApp.

How to Redeem Your Store Credit

On Mobile

Here’s a quick guide to help you redeem store credits using your mobile device:

Visit Our Website
Go to westernwelderoutfitting.com on your mobile browser.
Open the Menu
Tap the hamburger menu (three horizontal lines) in the upper left corner.
Access Your Account
Scroll to the bottom of the menu and tap “Accounts” (small font, bottom left).
Enter Your Email
Input the email address that we credited for you, then tap Submit.
Check Your Email for a Code
Open your email and find the login code we sent. Enter this code to access your account.
Shop and Checkout
- Add items to your cart.
- At checkout, select Store Credit as your payment method.

If you run into any trouble, reach out to our team—we’re here to help!

On Desktop

Follow these steps to redeem your store credit on a desktop browser:

Go to Our Website
Visit westernwelderoutfitting.com.
Log In to Your Account
Use the email associated with your store credit to log in.
Shop for Gear
Add the gear you need to your cart.
Proceed to Checkout
- At checkout, look for the “Apply Store Credit” option under payment methods.
- Click it to apply your available balance.
Complete Your Order
Finish your checkout process, and you’re all set!

Need Help?

We’re here to ensure everything runs smoothly. If you have any questions or experience issues, don’t hesitate to contact us.

Keep burnin’ rod with gear that’s got your back!

Question 10

FAQs About Returns & Exchanges

Accepted Answer

FAQs

How Do I Request a Return?
Start your return easily through our Return Portal: Return Rabbit. Just log in with your email and order number to submit your request.

Do You Offer Store Credit?
Yes! We prioritize store credit for faster, more flexible returns. Plus, you may receive a bonus (like 10% off your next purchase).

What If My Item Is Defective?
If you receive a defective item, submit your return request within 30 days of delivery through our Return Portal with clear photos. We'll replace it or issue store credit.

What Happens If My Order Is Lost or Delayed?
If your package is lost, stuck in transit, or delivered incorrectly, contact us—we’ll reship it for free or issue store credit.

How Long Do Refunds Take?
Refunds to the original payment method take 5-7 business days after we receive and verify your return.

Need Help?

For any questions about refunds, returns, or shipping, please reach out through our contact form. We’re here to help!

Question 11

Why Was I Charged Sales Tax?

Accepted Answer

We are required by law to collect sales tax based on your shipping address and applicable state tax regulations. Tax rates vary by jurisdiction and are automatically applied at checkout.

Question 12

What Certifications Do Your Fire-Resistant Products Have?

Accepted Answer

Our flame-resistant products are certified to meet the following safety standards:

NFPA 70E: Ensures protection against electrical arc flash hazards.
NFPA 2112: Sets the standard for protection against flash fire hazards.

These certifications demonstrate our commitment to providing reliable, high-quality safety gear.

Question 13

Are the seams and stitching reinforced for welding applications?

Accepted Answer

Yes, all seams are triple-stitched both inside and outside, providing exceptional durability for welding tasks.

Question 14

Are these products always in stock?

Accepted Answer

We work diligently to maintain consistent stock levels, but some items may have lead times. We are continuously improving availability to minimize delays.

Question 15

FR Classic Western Welder Shirt

Accepted Answer

Machine wash at 140°F and tumble dry on low heat at 160°F. Avoid using chlorine bleach, starch, fabric softeners, or products with hydrogen peroxide. Wash FR clothing separately and do not let the garment soak in the washer for longer than the cycle. Improper care can compromise the flame resistance of the fabric.

Question 16

Do you have testimonials or reviews from other welders?

Accepted Answer

Yes, we have over 2,000 customer reviews across our products, with an average rating of 4.8 out of 5 stars. You can check them out here: Customer Reviews.

Question 17

Welding Cap

Accepted Answer

Question 18

Transitioning from Classic to New Customer Accounts

Accepted Answer

What to Expect: Moving to New Customer Accounts

Switching to New Customer Accounts is smooth and straightforward. Here’s what you need to know:

Your Old Account: All previous account information (e.g., order history) will transfer to the new system.
Passwordless Login: Instead of using a password, you’ll now log in using a secure, one-time email verification code.
Enhanced Features: You’ll gain access to tools like saved payment methods and self-serve returns.
What You Need to Do: The first time you log in, you’ll verify your email address to activate your new account.

Question 19

Received a Damaged or Defective Item?

Accepted Answer

We’re sorry to hear your gear isn’t up to our high standards! Here’s how we’ll make it right:

1️⃣ Contact Us Within 30 Days of Delivery

Send an email to support@westernwelderoutfitting.com with the following:

Clear photos of the defect or damage.
For shirts, include a photo of the waist tag.

2️⃣ Resolution Options

We’ll work with you to find the best solution:

Replace the item.
Provide store credit.
Issue a refund if needed.

💡 Good to Know: No need to return defective items! Once we verify the issue, we’ll handle everything quickly and hassle-free.

At Western Welder Outfitting, your satisfaction is our priority—let’s get you back on the firing line! 🔥

Question 20

Refund Policy Overview

Accepted Answer

We’ve Got Your Back!

At Western Welder Outfitting, we stand by our gear. If you’re not completely satisfied, we’ll work with you to make it right.

Returns and exchanges must be processed through our Return Rabbit portal.
Requests must be made within 30 days of purchase.
Store credit and exchanges are prioritized to keep you geared up.
Got a defective or damaged item? No worries—we’ll replace it or make it right.

Learn More: Refund Policy

Question 21

How Can I Apply for a Tax Exemption?

Accepted Answer

If you are a tax-exempt organization or reseller, please provide a valid exemption certificate. Once verified, we will update your account, and you may request a refund for any previously charged sales tax.

Steps to Apply for Tax Exemption:

Submit your tax exemption certificate via email to support@westernwelderoutfitting.com or attach it to your support request.
Our team will review the document within 1-3 business days.
Once approved, we will update your account so future purchases will not include sales tax.
If a tax refund is applicable for a previous order, it will be processed within 5-7 business days.

Question 22

Are the materials suitable for high-heat environments?

Accepted Answer

Yes, our materials are specifically engineered to endure high-heat environments, providing durability and reliable performance in demanding conditions.

Question 23

How long do your flame-resistant properties last after repeated washes?

Accepted Answer

The flame-resistant properties are designed to last through up to 100 washes.

Question 24

Can I pre-order items that are out of stock?

Accepted Answer

Yes, all items are available for pre-order.

Question 25

Western Welder Vest (Non-FR)

Accepted Answer

Wash in cold water and hang dry. Improper care could shrink the vest.

Question 26

Do you sponsor welding events or competitions?

Accepted Answer

Yes, we sponsor welding events whenever possible. For sponsorship inquiries, reach out to our Sponsorship Manager, Ruben, at ruben@westernwelderoutfitting.com.

Question 27

FR & Non FR Classic Western Welding Shirt

Accepted Answer

Question 28

How to Log In

Accepted Answer

Getting Started with Your New WWO Account

First-Time Login:

Go to WWO Login Page.
Enter the email address associated with your account.
Check your email for a one-time, 6-digit verification code.
Enter the code on the login page and click "Log In".
You’re in! Your account is now active.

Returning Customers:

Visit the WWO Login Page.
Enter your email address.
Check your email for a one-time code.
Input the code, and you’re good to go.

Troubleshooting:

Question 29

Missing order?

Accepted Answer

We know how frustrating it can be when your gear doesn’t arrive as expected. If your order says "delivered," but you can't find it, don’t worry—here’s how you can track it down:

1. Double-Check the Delivery Location

Take a look around your property, including porches, mailrooms, garages, or any usual drop-off spots.
Ask your neighbors or building managers if they’ve seen the package—it might have been left in a safe place nearby.

2. Contact the Courier

Use the tracking link in your shipping confirmation email to get in touch with the courier (e.g., USPS or UPS). They might have additional details about the delivery.

3. Reach Out to Us

Still no luck? We’re here to help! Send us an email at support@westernwelderoutfitting.com and include:

Your order number.
A brief description of the issue.
Any communication with the courier so far.

We’ll work with you to get this sorted out as quickly as possible. At Western Welder Outfitting, we’ve got your back!

🔗 Need further assistance? Contact Us

Keep burnin’ rod! 🔥

Question 30

Refund Eligibility

Accepted Answer

We’re committed to fairness and clarity when it comes to refunds. Here’s what you need to know:

Timeframe: Refund requests must be made within 30 days of the original purchase date.
Item Condition: Items must be unused, in their original condition, and have tags and packaging intact (unless defective).
Exclusions: Clearance or final sale items are not eligible for refunds unless defective.

If eligible, refunds will be issued to your original payment method within 5-7 business days after processing.

Question 31

How Do I Request a Refund for Sales Tax?

Accepted Answer

If you believe you were incorrectly charged sales tax, please follow these steps:

Contact our support team with your order number and exemption certificate.
If the exemption is valid, we will process a refund for the tax amount.
Refunds typically reflect on your original payment method within 5-7 business days.

Question 32

Do your products meet OSHA standards for welders?

Accepted Answer

Yes, our products meet OSHA standards, ensuring they are suitable and safe for welding applications.

Question 33

Are your products lightweight or heavy-duty?

Accepted Answer

Our products are heavy-duty, with shirts made from 8 to 9-ounce fabric, ensuring both durability and protection.

Question 34

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. However, customers are responsible for shipping costs on international orders.

Question 35

FR Western Welder Vest

Accepted Answer

Machine wash at 140°F and tumble dry on low heat at 160°F. Avoid chlorine bleach, starch, fabric softeners, or products with hydrogen peroxide. Wash separately and do not soak the garment in the washing machine for too long. Improper laundering may reduce the flame resistance of the fabric.

Question 36

Are there discounts for trade schools or apprentices?

Accepted Answer

Yes, we offer wholesale pricing with discounts for welding schools and apprentices. Fill out the form on our wholesale page to receive a customized discount and build business relationships.

Question 37

Managing Your Account

Accepted Answer

Managing Your WWO Account: Everything You Need

With New Customer Accounts, managing your profile is easier than ever. Here’s how:

Update Personal Information:

Log in to your account.
Navigate to "Account Settings".
Edit your name, email, or address details, and click "Save".

View Order History:

Click on "Order History" in your account dashboard.
See details for past orders, including tracking information and receipts.

Manage Communication Preferences:

Go to "Communication Preferences" in your settings.
Choose how you’d like to hear from us (email, SMS, etc.).

Question 38

Lost and Missing Orders Policy

Accepted Answer

We’re committed to getting your gear to you! If your order is lost or missing:

1. Report the issue within 30 days of the shipping date.

2. Work with us to investigate and resolve the issue.

3. Receive a replacement order free of charge.

Contact us at support@westernwelderoutfitting.com.

Question 39

How to Start a Return or Exchange

Accepted Answer

We’ve made returns and exchanges easy! Head to our Return Rabbit portal to get started:

Once we receive your return, we’ll review and process it within 5-7 business days.

Question 40

Need Further Assistance?

Accepted Answer

If you have questions regarding tax rates, jurisdictions, or exemption requirements, feel free to reach out to our support team. We are happy to assist! For assistance, contact us at support@westernwelderoutfitting.com.

Question 41

How do I know which size to order?

Accepted Answer

For the best fit, refer to our detailed size chart available on the product pages.

Question 42

Buckskin Leather Welding Jacket

Accepted Answer

Dry clean only. Do not machine wash.

For regular care, wipe with a soft, dry cloth to remove surface dirt. For deeper cleaning, use a mild cleanser or leather cleaning wipes.

Question 43

Do you offer repair services for your products?

Accepted Answer

No, we do not currently offer repair services for our products.

Question 44

Do your products come with a warranty?

Accepted Answer

Yes, all our products come with a 30-day warranty from the date of delivery.

Question 45

Security Features

Accepted Answer

Keeping Your Account Secure: Passwordless and Beyond

Our New Customer Accounts are built for your security and convenience.

Passwordless Login: Each login uses a one-time code, eliminating the risk of compromised passwords.
Enhanced Security:
- Email verification for every login.
- End-to-end encryption protects your personal and payment information.
Account Security Best Practices:

Question 46

Refunds FAQ

Accepted Answer

Website FAQ Blurbs

1. How Do I Request a Refund?

Email us at support@westernwelderoutfitting.com with your order details and photos.

2. Do You Offer Store Credit?

Yes! We prioritize store credit as a faster, more flexible option. Plus, you’ll often receive a bonus (like 10% off your next purchase).

3. What If My Item Is Defective?

Reach out to us with clear photos within 30 days of delivery, and we’ll replace it or offer store credit.

4. What Happens if My Order Is Lost or Delayed?

Contact us if your package is lost, stuck in transit, or incorrectly delivered. We’ll reship it for free or provide store credit.

5. How Long Do Refunds Take?

Refunds to the original payment method take 5-7 business days to process.

Question 47

Sponsoring Welding Events and Competitions

Accepted Answer

At Western Welder Outfitting, we proudly support the welding community by sponsoring events and competitions.

Why We Sponsor

Welding events foster skill development, innovation, and connection. We’re here to support welders and help showcase their talents.

How to Request Sponsorship

Organizing a welding event? Contact our Sponsorship Manager, Ruben, at ruben@westernwelderoutfitting.com. Please include:

Event details (purpose, audience, date, location)
Attendance estimates
Sponsorship needs

Let’s work together to make your event a success!

Question 48

Damaged or Defective Items

Accepted Answer

We take pride in our gear, but defects can happen. If you receive a damaged or defective item:

Go to our Return Rabbit portal and start a return under "Defective Item."
Upload clear photos showing the defect or damage.
We’ll review your request and provide a replacement, store credit, or refund.
No return needed—once verified, we’ll process your resolution hassle-free!

Question 49

Do you have clothing in different colors or designs?

Accepted Answer

Yes, we offer a variety of colors. However, the designs are consistent across both flame-resistant (FR) and non-flame-resistant (non-FR) products.

Question 50

Kevlar-Stitched Stick Welding Gloves

Accepted Answer

Dry clean only. Do not wash.

Regularly wipe with a soft cloth to remove surface dirt. For deeper cleaning, use water with a soft sponge or a mild cleanser, or consider using leather cleaning wipes.

Question 51

How often should I replace welding apparel?

Accepted Answer

The frequency of replacement depends on usage and wear. Inspect your gear regularly for signs of damage or wear, and replace it as necessary to maintain safety and comfort.

Question 52

What is your return policy for worn items?

Accepted Answer

If the items are new, unused, or show defects such as loose snaps, poorly done seams, or fire damage within 30 days of use, please contact us to initiate a return or replacement.

Question 53

FAQ: Your Questions About New Customer Accounts Answered

Accepted Answer

FAQ: All About New Customer Accounts

1. How does passwordless login work?

Enter your email, get a one-time code, and you’re logged in—no passwords required.

2. Can I save my payment details?

Yes, securely save your payment methods for quicker checkouts.

3. Will my old order history transfer?

Absolutely. All your past orders are available in your new account.

4. What if I can’t log in?

Ensure you’re using the correct email address and check your spam/junk folder for the verification code. If you’re still having trouble, contact our support team.

5. Is this system safe?

Yes! We’ve implemented top-notch security measures to protect your information.

6. Can I still use guest checkout?

Yes, but creating an account unlocks features like order tracking and self-serve returns.

Question 54

Shipping Issues and Lost Orders

Accepted Answer

Shipping Issues and Lost Orders

1. Lost Packages

If tracking shows "LABEL CREATED" for 15+ days or the package is lost:
- Contact us immediately.
- We’ll reship your order free of charge or provide store credit.

2. Delivered but Not Found

If the carrier marks your order “delivered”, but you haven’t received it:

Check with neighbors, building managers, or the courier.
If unresolved, reach out to us.

We’ll help you find a solution, including replacements or store credit where applicable.

Question 55

Shipping Issues and Lost Orders

Accepted Answer

Lost Packages: If tracking shows "LABEL CREATED" for 15+ days or the package is lost:

Marked Delivered but Not Received:

Check with neighbors, building managers, or the courier.
If still missing, reach out to us and we’ll work with you on a solution (reshipment or store credit).

Question 56

Can I customize the gear with my company’s logo?

Accepted Answer

We would recommend reaching out to our wholesale team. For wholesale inquiries, visit our wholesale page to submit your request.

Question 57

Special Policies for Fire-Retardant Gear

Accepted Answer

Fire-Retardant Gear Policy

1. Within 30 Days

If your fire-retardant gear shows excessive wear within 30 days, send us photos, and we’ll replace it for free.

2. After 30 Days (But Before 60 Days)

For gear that wears out after 30 days but before 60 days:
- Send us photos.
- We’ll provide a 20% discount for your next purchase as a thank-you for your hard work.

Note: Due to the nature of welding work, normal wear and tear is expected after 30 days.

Question 58

Damaged or Defective Items

Accepted Answer

We take pride in our gear, but defects can happen. If you receive a damaged or defective item:

1. Submit a Claim

Email us at support@westernwelderoutfitting.com within 30 days of delivery.
Include:
- Clear photos of the defect
- A photo of the waist tag for shirts

2. Resolution Options

We’ll work with you to:
- Replace the item
- Offer store credit
- Issue a refund
No return required: We’ll verify and process your resolution upon review.

Question 59

Special Policies for Fire-Retardant Gear

Accepted Answer

Fire-Retardant Gear Policy

Within 30 Days: If your FR gear shows excessive wear within 30 days, upload photos in Return Rabbit, and we’ll replace it for free.
After 30 Days (But Before 60 Days): If wear occurs after 30 days but within 60 days, submit photos, and we’ll send you a 20% discount for your next purchase as a thank-you for your hard work.
Note: Due to the nature of welding work, normal wear and tear is expected after 30 days.

Question 60

Do you offer women’s sizes or unisex options?

Accepted Answer

Currently, we do not have women’s sizes, but we do offer unisex options.

Question 61

Refund Process: Step-by-Step

Accepted Answer

Request Verification
1. Contact our support team.
  1. Email us at support@westernwelderoutfitting.com
2. For defective items, provide clear photos for verification.
Prioritize Alternatives
1. We first offer:
  1. Store Credit: Full purchase value + a thank-you bonus (e.g., 10%).
  2. Exchanges: Replace your item with an alternative.
Refunds
1. If store credit or exchange isn’t accepted, we’ll process a refund to your original payment method.

How Refunds Work:

Refunds take 5-7 business days to appear, depending on your bank.
Shipping costs are non-refundable unless we made an error.

Question 62

Where are your products manufactured?

Accepted Answer

Our products are made in various locations around the world, including Peru, China, and Pakistan. Manufacturing outside the USA helps keep costs lower, allowing us to offer high-quality products at more affordable prices.

Question 63

How to Request a Refund

Accepted Answer

How to Request a Refund

Follow these steps to request a refund:

Contact Us

Email us at support@westernwelderoutfitting.com
Include:
- Your order number
- Reason for the refund request
- Photos of the item, showing any defects or damage.

Question 64

Refund Eligibility

Accepted Answer

Refund Eligibility

We’re committed to fairness and clarity when it comes to refunds. Here’s what you need to know:

Timeframe:
1. Refund requests must be made within 30 days of the original purchase date.
Item Condition:
1. Items must be:
  1. Unused
  2. In their original condition
  3. Tags and packaging intact (unless defective).
Exclusions:
1. Clearance or final sale items are not eligible for refunds unless defective.

Help Center