Crua Outdoors Reviews 422

Jesse from the Crua Kickstarter fulfillment team was very cool with exchangeing one of my items that didn't make it to production. I wasn't thrilled with the initial choices, but they offered an alternative I was very happy (if not happier) with.

Date of experience: 26 March 2025

Fast response, everything I needed was taken care of perfectly

Date of experience: 19 March 2025

Jesse was very communicative and responsive. He helped solve my atypical problem. I’m looking forward to testing out my tent.

Date of experience: 11 March 2025

Excellent service! They have the right answer or solution for everything. I’m really looking forward to the Crua Duo GS MAXX – with that, the camping season can begin!

Date of experience: 08 March 2025

They answer all my questions about my purchase, my purchase will be used as soon as possible. I’m thinking about the duo how easy it is to set up .

Date of experience: 04 March 2025

I did a lot of shopping various manufacturers and options. The Crua Tri is a good fit for me. Excellent construction and materials. I live in central Alberta, Canada and this tank of a tent will allow all season camping. Big shoutout to Jesse in customer service who went above and beyond in assisting me in acquiring this tent.

Date of experience: 23 January 2025

Superior communication and customer assistance. The Crua team worked with me to provide product information and ordering assistance to ensure I got what I needed. I am very appreciative to how rapidly they responded- felt like I was working with a friend.

Date of experience: 16 January 2025

Jesse was responsive and worked to get a replacement part even when not readily available.

Date of experience: 08 January 2025

I contacted Crua via website and Jesse emailed me this morning after the long new years week. I put in an order for some items during that new years week and noticed they were out of stock on the Graphene sleeping bags. I emailed them about them then Jesse responded, said they'll be back in stock early February. I asked if I can put an order in for those bags and sure enough Jesse added it to my original order and saved me money on shipping. It might not sound like a big deal but small things like this go a long way. Cheers, Jesse 🤙

Date of experience: 06 January 2025

I had issue with sleeping bag and asked for help. They promptly responded and took care of this issue

Date of experience: 10 December 2024

Very courteous and helpful. Responses were very quick.

Date of experience: 09 December 2024

I delt with Jesse online. He did a great job and was very helpful in completing the sale. Looking forward to receiving my order.
There was excellent customer service from the sales department & I have the impression that I will find the same if there are any problems that require assistance from other departments.

Date of experience: 06 December 2024

Jesse went out of his way to fix my issues with my product I had purchased. I appreciate this outstanding service, I would highly recommend Crua Outdoors as a company you can trust and they definitely stand behind their products. Thank you!!

Date of experience: 04 December 2024

I had an issue with one of the products I purchased. Crua's customer support team went above and beyond to make it right and get me back into the woods as fast as possible. These are quality tents from a quality company.

I have field tested and enjoyed the Crua Core (with Culla Family) and Crua Duo Maxx (with Culla Maxx). Recommend both and will be adding another to our setup soon.

Would also like to mention that the Crua Core works quite nicely with two side-by-side smaller Cullas for those less-than-intimate situations.

Excellent tents. Excellent customer service. 100% recommend.

Date of experience: 05 April 2024

Jesse and Crua are great! I had an issue with my Crua Tri and they were quick to assist me. Jesse went above and beyond and customer service like this is why I love Crua!

Date of experience: 11 November 2024

I’ve never had service like I’ve had with crua outdoors- I could not believe service like this still exist these days. Jesse went well beyond duties- I needed a Duo Maxx flysheet but of course the procrastinator that I am- I was a day late and a dime short- Crua just had a massive sale and they were sold out of almost everything- including the flysheet I needed- I contacted customer service and asked about said flysheet - I was answered back with - I’m so sorry but we have sold out- and probably won’t have them back in stock for a year- I asked about returns or used equipment which sometimes people send stuff back-
Without knowing what I started- A search began- I was sent an email from Jesse that it was the busy time of year and if I could be patient they would let me know if they had something - Well days went by- I’m assuming I’m just doomed not to have one until next year or so- I checked my e-mail later in the day and I had received an email from Jesse stating that some where found but without boxes-and was that alright? I replied with an astonished yes- Two days go by and Jesse sends me another email saying that a brand new one was found… in a box- Somehow it had been over looked- and that they would be sending it to me as soon as I paid the invoice- which I did instantly and it is on its way
as I’m writing this… So Thank you so very much Jesse for taking your time out and helping a customer with a 30 dollar flysheet- I won’t forget the incredible service I have received from Crua and always have received -
thanks again- Joe

Date of experience: 17 November 2024

I submitted a warranty claim because one of the spreader bars ripped through the seam. I'm bummed that it happened, but that part receives a lot of tension. The warranty claim process was very simple many thanks to Jesse! I received the shipping notification for the replacement and I am pumped to get back out in the woods. Thanks crua for standing behind your product and customers!

Date of experience: 18 November 2024

Great customer service through Crua. Quick to respond and knowledgeable.

Date of experience: 04 November 2024

Wonderful sale items to go along with my other Crua gear. Easy descriptive webiste, fast sgipping, fabulous customer service!

Date of experience: 30 October 2024

Jesse was very responsive and clear and helped me resolve my requests promptly and without hassle. Honestly, Jesse exceeded my expectations.
I have loved the products from CRUA so far and this experience has really solidified me as a fan.

Date of experience: 24 October 2024