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What should I do if I received an without Engrave order?
We deeply regret any inconvenience caused Kindly confirm the order number. Also if you want you may return to us to engrave your bottle for free. Our support team is committed to resolving your issue promptly. Regards,. Ray Hassan. Coldie Support Tea
How do I request a replacement for a damaged or defective product?
In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we h
What should I do if my order is delayed and I haven't yet received it?
Hello there,Thank you for reaching us!We apologize for any inconvenience caused by order delays, which can happen for various reasons. If your order is delayed, please reach out to our support team with your order number and tracking details. We will
Can I return a product and how?
Hello. Thank you for reaching out!. To get the return process started, please go to our Return Portal. Please do let us know once you drop the package at the carrier so that we can send a replacement immediately. Thank you once again for choosing COL
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