HolidayTaxis Reviews 54,799

After arriving at Marco Polo Airport, Venice on the above date our driver was not waiting for us. As per the booking instructions, we called the local number for your supplier (Gea Transporti Srl.) on +39 3477203567. The call handler apologised, then said they would call the driver. When we called back after 5 minutes we were told that the driver was stuck in traffic and would arrive in 20 minutes.

After waiting for 40 minutes we called back. The same call handler said he would call the driver again. When we tried to get back in touch our call was rejected.

We then called the UK number (+44 1273 828 220) and spoke to Ed. He advised that he would try calling directly and placed our call on hold. After 10 minutes, Ed rejoined the line advising he couldn't get through either. He apologised, but said the only option was to arrange our own taxi from the airport and either the journey would be refunded, or the initial booking would be cancelled.

I am severely dissatisfied at the service and response. The whole purpose of arranging travel in advance was to avoid the stress and hassle of arriving in a foreign country, not speaking the language, and trying to get from the airport to our accommodation. It was felt that our situation was completely dismissed, and little care or attention was given other than a figurative shrug of the shoulders.

Date of experience: 12 July 2025

AVOID AVOID AVOID

The transfer from the airport to the hotel was fine, but the return transfer back to the airport never arrived. We spoke with an employee by phone at the time, and were instructed to take a private taxi (£70) with a promise of reimbursement. We complied—but weeks later, we received an email claiming their partner did turn up—despite our attached call logs proving otherwise. They refused to refund us.

If we hadn’t had access to a phone and the extra £70, we would have missed our flight!

Date of experience: 12 June 2025

The transfer was very reliable, safe, and pleasant. Everything was uncomplicated and absolutely inexpensive. We used the shuttle service on Corfu, which you should book a few days in advance.

Date of experience: 13 July 2025

Abbiamo usufruito del servizio navetta da Portocolom all'aeroporto di Palma di Maiorca e la gestione è stata davvero ineccepibile: dal servizio clienti, che risponde celermente e in italiano, all'autista che ci ha accompagnati.

L'unico appunto riguarda l'ottimizzazione dei punti di raccolta: dopo averci presi, l'autista si è fermata di nuovo appena 150 metri più avanti per un'altra famiglia in un albergo vicino. Sarebbe stato molto più sensato indicare un unico punto di raccolta per tutta la zona

ENGLISH
We made use of the shuttle service from Portocolom to the airport of Palma de Mallorca and the management was truly irreproachable: from the customer service, that responds swiftly and in Italian, to the female driver who accompanied us.

The only note regards the optimization of the collection points: after having taken us, the driver stopped again just 150 meters further for another family in a nearby hotel. It would have been much more sensible to indicate a single collection point for the whole area

Date of experience: 12 July 2025

Airport counter easy to locate and transport was waiting We were fortunate to be transferred in a luxury mini van with only 2 other passengers and at such a reasonable cost considerably less than a taxi.

Date of experience: 07 July 2025

They were late and then cancelled our same reservation without notice and left us stranded in a foreign country.

Date of experience: 25 May 2025

Lovely welcome after long journey, knowledgeable friendly driver who gave us lots of really useful information for our stay. Would highly recommend them for taking the stress out of beginning your holiday

Date of experience: 02 July 2025

Eccellente trip, very new vehicle, perfectly on time

Date of experience: 26 June 2025

Perfect. Flight was slightly delayed but as soon as I walked up to the desk the Guy was ready and waiting plus I had the luxury of a vehicle to myself so went straight to my hotel.

Date of experience: 25 June 2025

South Korea - we were told that our drivers would wait for us with a sign - no such thing - we had to find the drivers all over the airport or hotels.
The timing given by Holiday Taxis was totally wrong - we arrived hours to early at the airports !
As they are about 5-times more expensive than any UBER and they send you an UBER-driver, I have no clue why one would use HolidayTaxis.
All in all - NEVER AGAIN.

Date of experience: 02 June 2025

I used HolidayTaxis couple of times and they were great until... I had an issue with my booking.
I made a booking BRDGPW for a private transfer in Turkey. I also paid extra for a child car seat.
We had no issues on the way to our hotel but on the way back driver arrived without a car seat. He said that nothing he can do about it, that no one told him that car seat is needed so we had to travel back to the airport without it.
When we returned home I opened a claim (ID 2793432) with HolidayTaxis. I didn't ask much, just a partial refund for missing car seat (extra that we paid for!). Customer service replied that they will start investigation and Turkish taxi company will be involved. Then I heard nothing!
I gently reminded HolidayTaxis about my claim 11 days later and to my big surprise no one came back to me.
It's been 14 days since I complained about missing car seat. No communication from HolidayTaxis whatsoever!
It's not a big money but lack of respect to their customers, no intention to resolve issues quickly and efficiently.
I had few succesful booking with HolidayTaxis before but this one would be my last once.

Date of experience: 20 June 2025

Holiday Taxis Left Myself and My 11 Year Old Granddaughter Stranded in Majorca,
Missed the Coach, We were out there waiting at the Correct Time !!
Had to Pay 48 Euro to get to Palma Airport,
Holiday Taxis gave Me a £24 Refund....
Not Good Enough I'm afraid.

Date of experience: 15 April 2025

Holiday Taxi worked a treat again. Trip from Krakow Airport to hotel. No driver at arrivals as expected on documentation, but driver did contact me by phone to arrange immediate pick up. They were just outside the airport car park. A little confusion here. Mini bus was good, driver was very professional.
Trip from hotel back to airport trouble free. Contacted beforehand to know who to expect and the reg. Again, very professional.

Date of experience: 13 June 2025

Yasin Deper our driver was excellent due to our flight being 2 hrs late he waited for us to arrive and we were taken to our hotel. By Yasin who is a polite professional man thank you Yasin for taking us to our hotel and then collecting us on time for our return flight

Date of experience: 07 June 2025

Excellent service both inbound and returning. Drivers punctual, helpful and courteous. No doubt will use again.

Date of experience: 17 June 2025

Turned up at the airport office after landing and the transfer company had no details about us and no transfer organised. After being passed around different companies we were left to make our own arrangements. No way to contact customer services other than email. Poor service.
Very disappointing.

Date of experience: 29 May 2025

Really good service,easy to use and driver very present

Date of experience: 03 June 2025

On arrival at the airport, the taxi was waiting for us. Very helpful and friendly. When we were returning to the UK the taxi arrived 10 minutes before pick up time, never did you feel that there would be problem. Drivers were excellent drivers, didn't feel uneasy at all. Very relaxing journey's. Both are credit to your company.

Date of experience: 22 May 2025

Left stranded at Girona airport on my own with 2 kids at night, no snow from Holiday Taxis. Called them 40 mins after flight landed to be told they had no record of my booking. I have email confirmation and even a reminder message from them and then the next day I get a ‘please give us feedback’ email!!! I gave them the reference HTX-25206794 and repeated my name about 10 times, spelt it out, gave them all the info on my record including the amount I had already paid but nothing. No offer to re- arrange/re-book, look into it further - just nothing on my system!

Date of experience: 25 May 2025

Booked a transfer to a hotel which was accepted. Received email weeks later saying can't go to this hotel but offering pricier transfers, got a refund. As a test booked again to same hotel which was again accepted but at €30 higher price. Form your own opinion from that.

Date of experience: 27 May 2025