The organization was very good. The taxi did arrive in time. The announcement when the pickup would be came as promised 24 hours before the departure. To be improved: The pick-up time was 4 hours be... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Holiday Taxi worked a treat again. Trip from Krakow Airport to hotel. No driver at arrivals as expected on documentation, but driver did contact me by phone to arrange immediate pick up. They were ju... See more
Driver was very professional and helpful. Pity he turned up and the incorrect reception for our return journey which caused a bit of a panic in case we missed our flight
Very efficient and prompt but a little bit hot in the car, air conditioning could of been a bit better.
The driver was excellent, very knowledgeable and made good conversation. The car itself wasn't fit for purpose as there was heavy rain and the water was leaking in from the rear window on top of us an... See more
This service was outstanding and far exceeded my expectations. It was by far the cheapest option I found online for a return transfer to Faro. For an extra £5 we had a 'luxury vehicle' and were picked... See more
The transfers were excellent, with no delays or issues. Drivers very helpful and attentive. Would use the service again.
This was my first time using Holiday Taxis service and it was 100% positive and reliable. Appreciate confirmation that was sent to the hotel a few days before the transfer. The driver was on time, loo... See more
Instructions very easy to understand transfer was waiting for us as soon as we arrived no delays and arrived on time for our return flight .i have used other transfer in the past but this company has... See more
The driver was on time and very helpful and polite and got us to the airport on time. Only downside was that we had to stop at two garages for fuel and first one wasn’t working so had to go to anot... See more
The transfer from Krakow airport to my hotel simply failed to show . I waited over an hour and tried to call with no answer (even the emergency number). Lots of people were in the same situation . I p... See more
The collection from the Airport on the 17th could not be faulted. The driver was very friendly and efficient and drove in a non aggressive manner. The collection from the Hotel on the 24th was a slig... See more
On arrival at the airport, the taxi was waiting for us. Very helpful and friendly. When we were returning to the UK the taxi arrived 10 minutes before pick up time, never did you feel that there wou... See more
Yasin Deper our driver was excellent due to our flight being 2 hrs late he waited for us to arrive and we were taken to our hotel. By Yasin who is a polite professional man thank you Yasin for taki... See more
We've used Holiday Taxis many times and they have always been excellent wherever we've been. This time the transfer from the airport to the resort went as smoothly as expected. However, the transfer b... See more
Used Holiday Taxi for several years. Twice a year . Never failed to be waiting when I arrive and Never late picking us up. Pleasant drivers although some a limit english. Prices are good. I would... See more
Lovely welcome after long journey, knowledgeable friendly driver who gave us lots of really useful information for our stay. Would highly recommend them for taking the stress out of beginning your hol... See more
Excellent service. Kept up to date at all times. Punctual service, even hunted me down at Menorca Airport when I was trying to find the right bus after being given the wrong bus number.
Driver waiting on arrival. Decent transfer time to apartment. Return journey- driver on time at pick up and efficient transfer to airport. Thanks.
Travelled to Marrakech with the family.Ended up waiting for nearly 2 hours at the airport because they had no details of us and informed me that we had made the “agreement “,with the company aboard... See more
Used Holiday Taxis for pickup from Tenerife South Airport. Instructions to report to Office 36 which doesn't exist??? Was redirected to Airport staff to office No 2. Was told to pick up... See more
Not so happy with the Journey from the airport to our resort when we arrived. Very confusing, waited a long time for it to come and it ended up being a van type of vehicle.Brilliant service on our jou... See more
Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt... See more
From Antalya airport to hotel was lovely, taxi wait for us till we got the big bags. From hotel to airport I wasn’t happy instead of 5 am morning taxi came late 5.40 in airport I nearly missed my... See more
Have used Holiday taxis twice now. Slightly cheaper than what was on offer with the online travel agent. Easy to navigate the website and easy to retrieve the booking information.
The Booking Form is easy to use, the drivers are professional, friendly and polite, very reliable service, vehicles are very clean and comfortable, telephone service offers language in Spanish or Eng... See more
We have been using Holiday Taxis for years now and cannot fault them. The cars are always spotless and the drivers are very friendly and courteous.
Abbiamo usufruito del servizio navetta da Portocolom all'aeroporto di Palma di Maiorca e la gestione è stata davvero ineccepibile: dal servizio clienti, che risponde celermente e in italiano, a... See more
Booked transfers for a recent holiday in Tenerife. Upon arrival, we were taken by a representative to a normal taxi queue for a supposed 'priority transfer'. It was complete chaos and despite the repr... See more
Great service , pick up from airport was convenient. Collection from resort on time dropped off outside the terminal
Easy to book, easy to book child and baby seats . Pick up office was easy to find and driver was also there for us . Driver helpful and good journey to hotel . Better than coach transfer. Return jour... See more
Excellent transfers both ways! Lovely professional drivers, on time, friendly, helpful and polite. Definitely recommend Mihla and Pedro. Thank you! Obrigado!
Great experience Wonderful cars, very nice drivers, always on time. Superb comunication. Even an extra wish was fullfilled.4 Bookings, every single one a great positive experience.
Waited for 1hr and 15mins at the terminal before I even got on the coach. Luckily the transfer was only 20 mins, but I could have got a taxi for cheaper, and I wouldn't have needed to wait around! I... See more
It was easy to find driver we where did about 15 minutes before set off but no problem, definitely value for money,
Perfect timing for both pickup on arrival and on departure. Polite Drivers in each direction. Will use again !
Redirected
HolidayTaxis offers a mixed experience. While some transfers are smooth with friendly drivers and good service, other instances, like our transfer from Heraklion airport to Gouves, have issues with co... See more
Awful transfers took 2 and half hrs to get from fuerteventura airport to el cotillo so tired driver didn't seem to no where he going then for our return driver never picked us up so we had to pay get... See more
Really super easy to use and great communication with email to tell you when and what time you will be picked up
Verified
The driver was on time. His driving skills were amazing. He had to manueva arunde some very narrow winding country roads, He deserved a medal.
Perfect. Flight was slightly delayed but as soon as I walked up to the desk the Guy was ready and waiting plus I had the luxury of a vehicle to myself so went straight to my hotel.
Excellent service especially the pickup back to the airport. Very pleasant lady, good safe driver and on time :)
Great reliable Company. Very helpful if I have any queries or wish to make changes.
Excellent service after taking so long in immigration we thought we'd missed our transfer but we saw a lady holding our name up which was such a relief, and the return journey was very punctual,,thank... See more
Taxi was early by around 15 minutes but it was a quick transfer and no stops on the way.
We booked a private transfer from Airport to Hotel for Reus Airport. On arrival in the arrivals hall there was no driver waiting for us. We waited 45 minutes but no show so phoned the supplier as dire... See more
Service réservé pour le transfert de l'aéroport de Rhodes (Grèce) vers mon hôtel. Service irréprochable (horaire, prestation). Arrivé à mon hôtel, celui-ci était... fermé pour travaux (merci mon op... See more
Great price ,Great communication, clean modern vehicles easy to book would highly recommend.
The transfer was very reliable, safe, and pleasant. Everything was uncomplicated and absolutely inexpensive. We used the shuttle service on Corfu, which you should book a few days in advance.
Company details
About HolidayTaxis
Written by the company
HolidayTaxis aims to provide a variety of different reliable airport transfers for your holiday, so you spend more time on holiday and less time at the airport #makingtraveleasy. Some of the airport transfers available are a private taxi, group minibus, shuttle, coach, and limousine to over 21,000 destinations and resorts in over 150 countries around the world.
All vehicles have aircon and heating making your journey nice and comfortable on the way to your destination. Each car and minibus has an ISOFIX perfect for families, add on car seats when booking your transfers too for additional costs. Without extended wait times our driver's wait fort 75 minuets from when you land.
Our customer service is open 7 days a week and we aim to provide you with the best service possible. All negative reviews are looked into to make sure our customers have the best experience when booking with HolidayTaxis. The winner at the 2018 TravelMole Awards, and was nominated for the Globe Travel Awards 2019.
We aim to provide the best deals available in our 21,000 destinations. Have a complicated booking that needs a bit more information. Get in touch with our Tailor Made team to book your transfers.
Contact info
HolidayTaxis, 2nd Floor, Moore House, BN1 1ND, Brighton, United Kingdom
- +441273 828 200
- customerservices@holidaytaxis.com
- holidaytaxis.com
Excellent service
The transfers were excellent, with no delays or issues. Drivers very helpful and attentive.
Would use the service again.
30 October 2025
Unprompted review
Terrible service !!!
Terrible service when we arrived at the airport and then when we needed to change pick up time due to change in flight no body answered the phone or messages when they finally did on the morning of departure we were told its too late!!!
6 November 2025
Unprompted review
Went to Benidorm booked through hays…
Went to Benidorm booked through hays travel rutherglen absolutely disgraceful, in arrival no one to meet us and we booked private transfer for 4 people and 4 cases , told to go down stairs at airport twice up and down then they called an hour later. Finally got to our hotel but on the way back we were told to be outside for 08-40 am which we were from 8-30 am at 09-05 no sign of transfer and we got a taxi , whilst in the taxi at approximately 09-15 we were called by this company asking were we were and told them we had to pay again for a taxi. Then they just hang up with no explanation
17 October 2025
Unprompted review
Cheap choices
I booked a package with BA Holidays and they made the horrible decision to choose Holiday Taxis as my transfer option.
Can it get worse? Yes, they booked me with another company, called TMT.
TMT didn't reply any of my calls or messages and I almost missed my flight.
They were not even waiting for me at the airport.
2 November 2025
Unprompted review
Misleading service, unsafe pick-up point, and disgusting customer service
Misleading service, unsafe pick-up point, and disgusting customer service
On the way from the airport to my hotel everything went smoothly, but for my return journey I was told I had to walk 10–15 minutes down a steep hill with three small children and multiple suitcases to meet the coach.
I followed the instructions, struggling down the steep hill in the heat, only to find that once I boarded the coach, it drove just a few minutes and stopped a minute from our hotel. So why was I made to walk all that way when the coach clearly stops right near our hotel? It makes absolutely no sense.
To make things worse, I spent hours on the phone trying to get help from both the company’s helpline and the supplier’s helpline. The service was shocking — no one could help, no one could give a clear answer, and every time I asked a simple question, the reply was “I don’t know.” I was constantly passed between departments with no resolution.
Even worse, the woman on the UK phone line was rude and condescending, telling me that if I’m travelling with children, I should have booked a private hire — and said it in a way that felt like she was talking down to me, as if I couldn’t afford it. Absolutely disgusting and unprofessional behaviour.
This whole experience was stressful, unsafe, and completely unacceptable — especially for families with young children. I would never recommend this service to anyone. The communication is terrible, the organisation is poor, and the customer service is downright disrespectful.
1 November 2025
Unprompted review
Very efficient and prompt but a little…
Very efficient and prompt but a little bit hot in the car, air conditioning could of been a bit better.
24 October 2025
Unprompted review
Outstanding, perfect start to a trip
This service was outstanding and far exceeded my expectations. It was by far the cheapest option I found online for a return transfer to Faro. For an extra £5 we had a 'luxury vehicle' and were picked up in a brand new Mercedes. A lovely lady was waiting for us in Arrivals with our name on a card. She took my case off me as soon as she saw us, gave us mints in the car and played music we liked. On our return journey, our driver was waiting outside the hotel 15 minutes before our pick up time and was equally friendly. This service cost about 30 quid more than a shared shuttle bus and it was so worth it
12 October 2025
Unprompted review
Instructions very easy to understand…
Instructions very easy to understand transfer was waiting for us as soon as we arrived no delays and arrived on time for our return flight .i have used other transfer in the past but this company has been the best my first time using them
11 October 2025
Unprompted review
Driver was excellent
The driver was excellent, very knowledgeable and made good conversation. The car itself wasn't fit for purpose as there was heavy rain and the water was leaking in from the rear window on top of us and also into the boot on top of our luggage.
13 October 2025
Unprompted review
If i could give zero i would
If i could give zero i would! driver broke contract by waiting in his car, we were waiting inside as we were told by easyjet to do and the driver drove on and left us! Transfer didn't turn up for the return taxi and we nearly missed the flight. When i rang the and gave the reference number the girl said my reference was from 2017 and hung up! Found Bolt taxi's and they saved us a fortune not to mention no hassle! Don't give holiday taxis your business!
7 October 2025
Unprompted review
The organization was very good
The organization was very good. The taxi did arrive in time. The announcement when the pickup would be came as promised 24 hours before the departure.
To be improved: The pick-up time was 4 hours before the airplane departure. This left me with 3 hours waiting time at the airport.
The driving skills of the local diver cannot be described as „defensive“. I guess I have never seen anybody using his headlight flash as often as this driver, constantly using neither the right nor the left lane, instead driving in the middle. I guess this is the local stille of driving - but this can be improved by training.
8 October 2025
Unprompted review
Airport transfer
This was my first time using Holiday Taxis service and it was 100% positive and reliable. Appreciate confirmation that was sent to the hotel a few days before the transfer. The driver was on time, looking professional. The car was comfortable, clean and in good condition. The ride was smooth and felt safe. Thank you for your service. Highly recommend!
11 October 2025
Unprompted review
Great service
Great service , pick up from airport was convenient. Collection from resort on time dropped off outside the terminal
12 October 2025
Unprompted review
Lovely friendly driver
Lovely friendly driver. Quick and easy pick up
10 October 2025
Unprompted review
Gr8 service as always,
2 October 2025
Unprompted review
No taxi pick up from airport.
Taxis booked from and to the airport. Flight delayed by 15 minutes, waited 25 minutes in airport, no show.
We had rescheduled pick up from the original time, as my grandson lost his inhaler at security, so missed our flight going back for it. We organised new pick up time, this was all confirmed.
Having left our home at 3am and arriving at our destination for 12.15 am the next morning, to find the taxi was a no show, when travelling with a child is shocking.
I did send an email on our return, they did reply stating they would look into this, it has now been 10 days since my original email and nothing is sorted! I would never use this company again.
21 September 2025
Unprompted review
Would not trust again
Driver was not waiting in the arrivals hall as agreed. When I contacted the agent they insisted he was there. Then I got a message from the driver saying he'd been trying to contact me but had the wrong number and blamed my agent. (He had transcribed incorrectly, it was one digit out). The message he'd sent told me to go to a gate on a different level in the airport where a customer rep would direct me to the bus.
A car finally arrived but the driver told us he was an Uber driver and had only just got he call to pick us up
I complained about this but holiday taxis said the driver had been in the arrivals hall and left after the allotted time. In spite of the evidence from a stream of WhatsApp messages proving that this was simply not true. Insult to injury and very poor service. Wouldn't trust them again. I've used various cab companies over the years for airport pickups with no problem.
2 September 2025
Unprompted review
Good transfer no waiting around
Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt like we were on a train! Nice driver but he did drive quite fast pon the mountain roads but did get us there safely.
13 September 2025
Unprompted review
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