The organization was very good. The taxi did arrive in time. The announcement when the pickup would be came as promised 24 hours before the departure. To be improved: The pick-up time was 4 hours be... See more
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About HolidayTaxis
Written by the company
HolidayTaxis aims to provide a variety of different reliable airport transfers for your holiday, so you spend more time on holiday and less time at the airport #makingtraveleasy. Some of the airport transfers available are a private taxi, group minibus, shuttle, coach, and limousine to over 21,000 destinations and resorts in over 150 countries around the world.
All vehicles have aircon and heating making your journey nice and comfortable on the way to your destination. Each car and minibus has an ISOFIX perfect for families, add on car seats when booking your transfers too for additional costs. Without extended wait times our driver's wait fort 75 minuets from when you land.
Our customer service is open 7 days a week and we aim to provide you with the best service possible. All negative reviews are looked into to make sure our customers have the best experience when booking with HolidayTaxis. The winner at the 2018 TravelMole Awards, and was nominated for the Globe Travel Awards 2019.
We aim to provide the best deals available in our 21,000 destinations. Have a complicated booking that needs a bit more information. Get in touch with our Tailor Made team to book your transfers.
Contact info
HolidayTaxis, 2nd Floor, Moore House, BN1 1ND, Brighton, United Kingdom
- +441273 828 200
- customerservices@holidaytaxis.com
- holidaytaxis.com
Hasn’t replied to negative reviews
Instructions very easy to understand…
Instructions very easy to understand transfer was waiting for us as soon as we arrived no delays and arrived on time for our return flight .i have used other transfer in the past but this company has been the best my first time using them
Driver was excellent
The driver was excellent, very knowledgeable and made good conversation. The car itself wasn't fit for purpose as there was heavy rain and the water was leaking in from the rear window on top of us and also into the boot on top of our luggage.
If i could give zero i would
If i could give zero i would! driver broke contract by waiting in his car, we were waiting inside as we were told by easyjet to do and the driver drove on and left us! Transfer didn't turn up for the return taxi and we nearly missed the flight. When i rang the and gave the reference number the girl said my reference was from 2017 and hung up! Found Bolt taxi's and they saved us a fortune not to mention no hassle! Don't give holiday taxis your business!
The organization was very good
The organization was very good. The taxi did arrive in time. The announcement when the pickup would be came as promised 24 hours before the departure.
To be improved: The pick-up time was 4 hours before the airplane departure. This left me with 3 hours waiting time at the airport.
The driving skills of the local diver cannot be described as „defensive“. I guess I have never seen anybody using his headlight flash as often as this driver, constantly using neither the right nor the left lane, instead driving in the middle. I guess this is the local stille of driving - but this can be improved by training.
Airport transfer
This was my first time using Holiday Taxis service and it was 100% positive and reliable. Appreciate confirmation that was sent to the hotel a few days before the transfer. The driver was on time, looking professional. The car was comfortable, clean and in good condition. The ride was smooth and felt safe. Thank you for your service. Highly recommend!
Great service
Great service , pick up from airport was convenient. Collection from resort on time dropped off outside the terminal
Lovely friendly driver
Lovely friendly driver. Quick and easy pick up
Gr8 service as always,
No taxi pick up from airport.
Taxis booked from and to the airport. Flight delayed by 15 minutes, waited 25 minutes in airport, no show.
We had rescheduled pick up from the original time, as my grandson lost his inhaler at security, so missed our flight going back for it. We organised new pick up time, this was all confirmed.
Having left our home at 3am and arriving at our destination for 12.15 am the next morning, to find the taxi was a no show, when travelling with a child is shocking.
I did send an email on our return, they did reply stating they would look into this, it has now been 10 days since my original email and nothing is sorted! I would never use this company again.
Would not trust again
Driver was not waiting in the arrivals hall as agreed. When I contacted the agent they insisted he was there. Then I got a message from the driver saying he'd been trying to contact me but had the wrong number and blamed my agent. (He had transcribed incorrectly, it was one digit out). The message he'd sent told me to go to a gate on a different level in the airport where a customer rep would direct me to the bus.
A car finally arrived but the driver told us he was an Uber driver and had only just got he call to pick us up
I complained about this but holiday taxis said the driver had been in the arrivals hall and left after the allotted time. In spite of the evidence from a stream of WhatsApp messages proving that this was simply not true. Insult to injury and very poor service. Wouldn't trust them again. I've used various cab companies over the years for airport pickups with no problem.
Good transfer no waiting around
Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt like we were on a train! Nice driver but he did drive quite fast pon the mountain roads but did get us there safely.
Driver waiting on arrival
Driver waiting on arrival. Decent transfer time to apartment. Return journey- driver on time at pick up and efficient transfer to airport. Thanks.
Coach company failed to pick me up
Coach company failed to pick me up . I waited at designated hotel pick up point, at the scheduled pick up time A coach arrived just ahead of me ( literally a few metres) half hour late. As I walked towards the coach to find out if it was mine ( holiday taxis use 3rd company transport with no confirmation of what the company is called who is picking us up.) it drove off . He literally stopped for a few seconds. Before this , I made subsequent calls to the transfer company to find out where the coach was . They advised to call back in 10 mins after initial call, after that they would not answer phone . After 45 mins I made the decision to get a taxi to the airport. I escalated a complaint when I returned home . After a month since I emailed a complaint, received a response saying I was not to be seen by the driver and they would not reimburse my taxi fee , offered me £2 compensation due to the driver being late!
Terrible company. Definitely avoid!
Taxi was early by around 15 minutes but…
Taxi was early by around 15 minutes but it was a quick transfer and no stops on the way.
The driver was on time and very help and polite.
The driver was on time and very helpful and polite and got us to the airport on time.
Only downside was that we had to stop at two garages for fuel and first one wasn’t working so had to go to another garage but other than that yes would always use Holiday Taxis for transfers. This is the second time I’ve used Holiday Taxis and not been disappointed with the vehicles we have had all nice with aircon.
I would highly recommend this company to use as I will be using them again next year.
Thank You for a great service.
No show for my airport to hotel transfer
The transfer from Krakow airport to my hotel simply failed to show . I waited over an hour and tried to call with no answer (even the emergency number). Lots of people were in the same situation . I paid for a taxi and tried to get an answer from holiday taxis and the local supplier the following day with no joy and no record of a problem . Luckily the taxi turned up for the return journey but it felt like a gamble. I have since been reimbursed for my taxi cost but this was a lot less than the 50% of the money I had paid for my original booking . So somebody has my money for doing nothing .
Great reliable Company
Great reliable Company. Very helpful if I have any queries or wish to make changes.
Easy & punctual
Confirming the reservation was easy and the bus was punctual
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