Petmania Reviews

2,084  Excellent
TrustScore 4.5 out of 5

4.5

In the Pet Supply Store category

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Reviews4.5

2,084 total


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Rated 5 out of 5 stars

my experience today in pet mania was…

my experience today in pet mania was exceptional i was so happy with the friendly lady nikki who was on today made us feel so welcome her service was amazing she was a lovely girl sold us the products we were looking for and a smile on her face felt very welcoming will continue to shop there now thanks to her service

Date of experience: February 14, 2025


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Rated 4 out of 5 stars

An overall good experience with Petmania

I ordered from Petmania weeks ago. I sent emails and left messages on their online portal and voicemails on their online ordering line, and had no response. However, when I got through to their customer services they were extremely helpful and sorted everything out, so alls well that ends well!

Date of experience: January 22, 2025



Rated 1 out of 5 stars

Online customer service is non existent

I ordered 2 items before Christmas and only one arrived. I emailed them on 23rd December asking if the other was arriving separately or would I be refunded, and I was told it could be resent - perfect. Unfortunately it never arrived (again). 4 emails, one voicemail, and (as of today) one logged complaint on their system and they haven't responded to me. All I want is a refund. Their online customer service is clearly non existent.

Date of experience: December 23, 2024



Rated 5 out of 5 stars

One of the best customer experience in…

One of the best customer experience in the shop every time I go there doesn't matter how big or small is the purchase always get the best service. Staff even if they're busy packing always say hello to you. First time when that happened It did surprised me because you don't often come across this level of customer service. Prime example of excellent customer care. Keep it up and welldone👍

Date of experience: November 20, 2024



Rated 5 out of 5 stars

First time purchase with Petmania

First time purchase with Petmania, availed of their super Black Friday sale, fantastic selection of products to choose from. My order was looked after swiftly and within days it arrived. Very happy customer who will happily order through Petmania again and recommend.

Date of experience: December 01, 2024


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Rated 5 out of 5 stars

super fast click and collect

Great service from Petmania. i've ordered online for collection at Athlone Store. Collection was ready within an hour. Store was tidy and quiet, Lady working there very nice and welcoming. I will definitely come back.

Date of experience: December 04, 2024



Rated 5 out of 5 stars

Fantastic Grooming Studio & Store

Lady had her groom today, top notch as slways, the staff are always friendly, pleasant and helpful, there's a lovely energy about the place. The groomers have been spot on pointing out any issues like possible ear infections, I really appreciate their expertise and advice

Date of experience: October 02, 2024



Rated 5 out of 5 stars

Excellent website...super easy to set…

Excellent website...super easy to set up my repeat orders, delivery was in excellent time and was kept up to date about my order/delivery.
Staff are always very helpful,knowledgeable and friendly when ever I pop in store..
Carlow is local store but I am sure this would be the same level in any store.
Keep up the good work and dedication.
It is very much appreciated in store or on line.

Date of experience: October 17, 2024


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Rated 5 out of 5 stars

We have a scheduled order from Petmania…

We have a scheduled order from Petmania delivered each month, and for us its a great service.
Discounted rates for scheduled items, quick and easily modifiable if required. Seamless delivery.

It all works very well.

Would recommend.

Date of experience: October 15, 2024



Rated 5 out of 5 stars

Helpful & Friendly

The most helpful, polite and friendly staff offering the best advice and care.

Grooming studio is great, and service is always prompt for click and collects.

Date of experience: December 07, 2024



Rated 4 out of 5 stars

Order took a bit longer than I thought…

Order took a bit longer than I thought to arrive, assumed that when ordering from specific store it would be shipped out from there. Received after 4days via An Post all packaged well.

Date of experience: December 03, 2024



Rated 5 out of 5 stars

Sound

Buy from this shop both online and offline all the time, never had any bad experience.

Date of experience: September 13, 2024


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Rated 1 out of 5 stars

Such a long waiting time for the fish…

Such a long waiting time for the fish tank to be delivered. Constantly ringing for an update. Arrived about 3 and a half weeks after order was put in. Very helpful guy in the online order enquirys.

Date of experience: January 27, 2025



Rated 5 out of 5 stars

Great Prices and Efficiency

Ordered items on a Sunday evening and by Tuesday I received everything via A Post. Great prices in comparison to my local city pet shops. It was so easy buying online from Petmania and they offered a really efficient service. Will defo be buying from them again.

Date of experience: October 13, 2024



Rated 4 out of 5 stars

Online order

I placed an online order for dog food and a toy; the latter was missing. I reached out using their online form and they sent me the missing item - no fuss. Happy customer here. I would just advise them to acknowledge any written communication from their customers :)

Date of experience: November 05, 2024



Rated 5 out of 5 stars

Great selection of small aquariums at a…

Great selection of small aquariums at a great affordable prices. The package was delayed but customer care was very responsive and when the package finally arrived it was very well packed so all the items arrived safely. Very good experience.

Date of experience: October 14, 2024


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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Items reasonably priced, appear to be good quality, though as they are Xmas presents for our foster rescue dog, time will tell!

Date of experience: November 15, 2024



Rated 5 out of 5 stars

Quality Cage

The cage we've got is 80*50. It is spacious enough for our happy guinea pig. It is of a good quality, plus additional slot for hay. High enough for hanging a hammock and for our small pet's comfort. He loves to zoom around in it. I like that te size allows to organize the separate corners for his food and to put the toilet in the opposite corner. Thank you for the good item!

Date of experience: November 01, 2024



Rated 5 out of 5 stars

Very happy with my order

Very happy with my order, the raised feeding dish is so much better for my cat and she is loving her new toys. Thank you and very best wishes for the holiday season ahead

Date of experience: November 10, 2024