You have 30 days to fall in love with your product.
If for whatever reason you are not completely satisfied with your product, you can start a return here.
drop off at a happy returns location
Return at any of the 5,000+ Happy Returns locations, and they’ll handle the rest. A returns fee of $8.99 will apply.
return by mail
We can provide you with a return label for a fee of $8.99. Request a label here.
returns faq
Is it easy to return items?
Absolutely! You can either drop off your item at any of the 5,000+ Happy Returns locations, and they'll take care of the rest, or we can provide you with a return label. A fee of $8.99 will apply in both cases.
How soon will I receive my refund?
For returns dropped off at a Happy Returns location, refunds will begin immediately. However, please allow up to 48 hours for processing. For returns using a label, refunds may take up to 2 weeks after inspection.
What items are returnable?
Most items purchased within the last 30 days are returnable, except for final sale items, gift cards, and international orders. We also accept items with production defects or damage incurred during regular use.
What items are non-refundable?
Items labeled as "final sale," free gifts, promotional items with retail value, and items purchased on international orders are non-refundable.
Additional Information
For more information, you can visit our FAQ page here.
If you have any other questions or concerns, feel free to reach out to us at hello@sundaycitizen.co. We're here to help!
return & refund policy
We want you to love your purchase! If you're not completely happy with your order, no worries! We're pleased to accept returns within 30 days.
Here's what you need to know:
- Eligibility: Items for return must be postmarked within 30 days of the delivery receipt to be eligible for a refund.
- Exceptions: Please note, we do not accept returns on final sale items or gift cards. International orders are also not eligible for returns.
- Initiating a Return: To start a return, simply visit our Returns Portal. You have the option to return your item at any of the 5,000+ Happy Returns locations, or, if you prefer, we can provide you with a return label. A fee of $8.99 will apply in both cases.
- Returns Packaging: When using a Happy Returns location, there's no need to keep the original packaging. Simply hand over the product you wish to return, and they'll take care of the rest. If you're using our return label, feel free to use either the original box or another suitable one. Just make sure any old shipping labels are covered.
- Refunds: Refunds will be processed through the original method of payment; please allow up to 48 hours for payment processing. Inspection and approval of returns can take up to 2 weeks.
- Reminder: returns made after the 30-day period from delivery receipt may be refused at our discretion. Shipping and handling fees are nonrefundable.
return policy for furniture
We want you to love your furniture!
Purchasing compressed furniture that expands upon opening is a unique experience. We’re here to make the process smooth, fair, and minimize unnecessary returns. Please review our return policy carefully before placing your order.
Before you buy:
- Returns are accepted within 30 calendar days of the delivery date.
- A $99 return shipping fee will be deducted from your refund to help cover the cost of return logistics.
- All returns must be pre-approved by our team. Please email us at help@sundaycitizen.co to get started.
The return process:
Once your return is approved, our delivery partner will schedule a pickup. Your refund will be processed once we’ve received confirmation that the original item has been collected.
Please note:
All returned items must be in their original, resellable condition.
If you have any questions at all, our Customer Experience team is ready to help. Just reach out!